Amazon Prime Order Customer Service Options

When you order Prime, Amazon is 100% in control of the order process. They have asked me to direct you to contact them directly with this matter. See below

Please request the buyer to contact customer service. They will be able to help the buyer in this situation.

Buyers can contact Amazon.com Customer Service through the Contact Us link found on any Amazon.com Help page:

http://www.amazon.com/contact-us/

Here are our customer service phone numbers:

— U.S. and Canada: 1-866-216-1072

— International: 1-206-266-2992

They are available 24 hours a day, 7 days a week.